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Title VI Information

Ukiah Senior Center Title VI Program & Limited English Proficiency Plan

Ukiah Rider Bus

2014

Table of Contents

Ukiah Senior Center Title VI Program

Ukiah Senior Center Limited English Proficiency Plan

Four Factor Analysis

Language Assistance Plan

Staff Training

Monitoring and Updating

Dissemination of the Ukiah Senior Center Language Assistance Plan

Appendices

Appendix A: Title VI Notice to Beneficiaries

Appendix B Title VI Complaint Procedures

Appendix C: Title VI Complaint Form

Appendix D: Ukiah Senior Center Passenger Conduct Guidelines

Appendix E: Transit Brochure

Appendix F: List of Title VI Investigations, Complaints, and Lawsuits

Appendix G: Public Participation Plan

Appendix K: Caltrans Public Participation Survey

Appendix L: Training Materials

Appendix M: 2008 – 2012 American Community Survey 5-Year Estimates: Age by Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over

Appendix N: 2008 – 2012 American Community Survey 5-Year Estimates: Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over

 

Ukiah Senior Center Title VI Program

Ukiah Rider Bus System

Introducton

Ukiah Senior Center Inc. was formed in 1972 as a non-profit agency with the initial emphasis on providing a location for seniors to gather and socialize with peers.  It is a membership based organization with 425 current members.  Anyone over the age of 18 may join as a member.  The membership elects the Board of Directors.  There are a maximum of eleven board members, comprised of community oriented individuals. Professionals with banking, accounting, marketing, brokerage, law experience and other administrative skills make up the team of board members.  The board meetings are open to the public and meet monthly.  Board terms are a maximum of two consecutive three year terms.

The Ukiah Senior Center has evolved over the 42 years of being in operation to change with the needs of the senior population. There is a monthly newsletter that provides a listing of our services and activities to members.  Copies of the newsletter for distribution to the public are delivered to doctor’s offices, clinics, restaurants, grocery stores, newspaper offices and the County administrative office.  There are a multitude of services designed to enable seniors to remain independent by living in their own home.  And there are activities which are provided to enhance the lives of active seniors.

The services include a Lunch Bunch Activity which provides respite to caregivers providing 24/7 care to loved ones inflicted with Alzheimer’s or dementia.  Seniors attending this program are provided transportation to and from the Center as well as a meal, social activities and light exercise.  This is a private pay service which is also supported by grants and donations of sponsorship for those whom cannot afford the service.  The Lunch Bunch serves over 2,000 visit days to seniors attending the program.  There is an Outreach Program which is funded through a contract with Mendocino County Human Services.  Outreach services provided include Representative Payee services for seniors at risk of financial abuse, insurance research assistance, application assistance for low income housing, caregiver referrals, transportation to medical appointments and meal deliveries to home bound seniors in the Outreach program. The Center provides over 3,500 annual visits to isolated seniors.  A Transportation Program provides a para transit service with funding from a contract with Mendocino Transit Authority.  This bus service provides on call door-through-door service four days a week; Monday, Tuesday, Thursday and Friday.  Seniors over the age of 55 and individuals with disabilities qualify to use this service.  There are three buses which were procured through CalTrans 5310 grants.  All three are equipped with wheel chair lifts that can transport a maximum of nine passengers.  Referrals are received for this service from nursing homes, hospitals, physical therapy, doctor’s offices, Social Services and any other agency in the community serving seniors or those with disabilities. The Center transports over 14,000 rides annually.  A Dining Room Program which serves a meal on-site, five days a week.  For many this is there substantial meal of the day as well as their opportunity to engage socially with others.   Over 10,000 meals are served annually.  A Senior Peer Counseling Program which has eight trained counselors that provide over 350 annual home visits to seniors suffering from isolation, loss of family, physical disabilities and other issues requiring counseling support.

Activities for seniors and all of the community include exercise programs such as Aerobics, Tai Chi, Line Dancing, and Square Dancing.  Card games including Bingo, Pinochle, Duplicate Bridge.  Educational and lifelong learning activities include a computer lab, a caregiver support series, and healthy living workshops.

We also have a Thrift Store which receives donations from the community and recycles the items.  There are over 27,000 visits annually from shoppers.

Plan Statement:

The Ukiah Senior Center operates the Ukiah Rider Bus service in the Greater UKiah area.  As a condition of receiving Federal Transit Administration (FTA) financial assistance from the U.S. Department of Transportation (DOT) to operate this service, the Ukiah Senior Center must ensure that their programs, policies, and activities comply with DOT’s Title VI regulations. The following program was developed to guide the Ukiah Senior Center in its administration and management of Title VI-related activities, and details how the Ukiah Senior Center meets the requirements as set forth in FTA Circular 4702.1B.

Section 601 under Title VI of the Civil Rights Act of 1964 states the following:

No person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

Policy:

The Ukiah Senior Center is committed to ensuring that no person on the basis of race, color, or national origin will be excluded from participation or subjected to discrimination in the level and quality of transit services or related benefits provided by the Ukiah Senior Center’s employees, affiliates, and contractors.

Governing Board:

The governing board for Ukiah Senior Center’s transit system is made up of eleven members that are elected by the Center’s membership.

General Reporting Requirements:

Chapter III of FTA Circular 4702.1B addresses the general reporting requirements for recipients and sub-recipients of Federal Transit Administration (FTA) funding to ensure that their activities comply with DOT Title VI regulations.  Below are summaries of each requirement and how the Ukiah Senior Center’s Title VI Program fulfills that requirement.

1. REQUIREMENT TO PROVIDE TITLE VI ASSURANCES

In accordance with 49 CFR Section 21.7(a), every application for financial assistance from FTA must be accompanied by an assurance that the applicant will carry out the program in compliance with DOT’s Title VI regulations. This requirement shall be fulfilled when the applicant/recipient submits its annual certifications and assurances to FTA.

The Ukiah Senior Center submits its Certifications and Assurances to Caltrans when they receive a grant.

2. Requirement to Prepare and submit a Title VI Program

FTA requires that all direct and primary recipients document their compliance with DOT’s Title VI regulations by submitting a Title VI Program to their FTA regional civil rights officer once every three years or as otherwise directed by FTA. For all recipients (including sub-recipients), the Title VI Program must be approved by the recipient’s board of directors or appropriate governing entity or official(s) responsible for policy decisions prior to submission to FTA.  Sub-recipients shall submit Title VI Programs to the primary recipient from whom they receive funding in order to assist the primary recipient in its compliance efforts.

Ukiah Senior Center’s Board of Directors will approve this Title VI Program by resolution. The effective date will be the date of the resolution.

3. REQUIREMENT TO Notify beneficiaries of protection under Title VI

The Title VI Program shall include recipient’s Title VI notice to the public that indicates the recipient complies with Title VI, and informs members of the public of the protections against discrimination afforded to them by Title VI. Include a list of locations where the notice is posted.

The Ukiah Senior Center has developed a public Title VI Notice to Beneficiaries following the guidelines of Circular FTA C 4702.1B, Appendix B.  A copy of this notice is found in Appendix A of this Title VI Program.  The notice is displayed in the lobby of the Ukiah Senior Center and on the bus. The notice is also posted on the following website: http://www.ukiahseniorcenter.org/transit.

4. Requirement to have titile Vi complaint procedures AND A COMPLAINT FORM

All recipients shall develop procedures for investigating and tracking Title VI complaints filed against them and make their procedures for filing a complaint available to members of the public. Recipients must also develop a Title VI complaint form, and the form and procedure for filing a complaint shall be available on the recipient’s website.

The Ukiah Senior Center has developed a Title VI complaint procedure and form. In this Title VI Program, Appendix B outlines the Center’s Title VI Complaint Procedures, and Appendix C is a copy of the Center’s Title VI Complaint form.

The complaint procedures and form are available in English and Spanish on the bus, at the Center’s front desk, and on the Center’s transit webpage, http://www.ukiahseniorcenter.org/transit. Individuals who do not have access to the internet may request that the Center mail them a paper copy of the procedures and form.

5. REQUIREMENT TO Record AND REPORT TRANSIT-RELATED Title VI investigations, Complaints, and lawsuits

In order to comply with the reporting requirements of 49 CFR Section 21.9(b), FTA requires all recipients to prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin: active investigations conducted by entities other than FTA; lawsuits; and complaints naming the recipient.  This list shall include the date that the investigation, lawsuit, or complaint was filed; a summary of the allegation(s); the status of the investigation, lawsuit, or complaint; and actions taken by the recipient in response, or final findings related to, the investigation, lawsuit, or complaint.

The Ukiah Senior Center will maintain a list of all investigations, lawsuits and complaints naming Ukiah Senior Center according to the guidelines of Circular FTA C 4702.1B, Appendix E. A copy of this list is provided in Appendix F of this Title VI Program. In addition, the Center will maintain permanent records of all related documents. The Ukiah Senior Center has not received any Title VI complaints of discrimination and therefore does not have any investigations or lawsuits to report, however the processes are in place in the instance that complaints are made.

6. REQUIREMENT TO promote inclusive public participation

The content and considerations of Title VI, the Executive Order on LEP, and the DOT LEP Guidance shall be integrated into each recipient’s established public participation plan or process (i.e., the document that explicitly describes the proactive strategies, procedures, and desired outcomes that underpin the recipient’s public participation activities).  

The Ukiah Senior Center’s public participation policy is shown in Appendix G of this Title VI Program. The Ukiah Senior Center ensures that minority and LEP populations, as with all members of the Center, will be empowered to participate in decisions involved with the Ukiah Senior Center’s transit system.

7. Requirement to provide MEANINGFUL ACCESS TO LEP PERSONS

Consistent with Title VI of the Civil Rights Act of 1964, DOT’s implementing regulations, and Executive Order 13166, “Improving Access to Services for Persons with Limited English Proficiency” (65 FR 50121, Aug. 11, 2000), recipients shall take reasonable steps to ensure meaningful access to benefits, services, information, and other important portions of their programs and activities for individuals who are limited-English proficient (LEP).  

Please see the Ukiah Senior Center Limited English Proficiency Plan attached to this Title VI Program. The Ukiah Senior Center’s Four Factor Analysis and action plan are contained therein.

8. MINORITY REPRESENTATION ON PLANNING AND ADVISORY BODIES.

Title 49 CFR Section 21.5(b)(1)(vii) states that a recipient may not, on the grounds of race, color, or national origin, “deny a person the opportunity to participate as a member of a planning, advisory, or similar body which is an integral part of the program.” Recipients that have transit-related, non-elected planning boards, advisory councils or committees, or similar committees, the membership of which is selected by the recipient, must provide a table depicting the racial breakdown of the membership of those committees, and a description of efforts made to encourage the participation of minorities on such committees.

The Ukiah Senior Center does not have a non-elected transit board or advisory council, however in the event that one were established, the Center would ensure proper minority representation on such board or council.

9. Requirement to provide Assistance to subrecipients

Title 49 CFR Section 21.9(b) states that if “a primary recipient extends Federal financial assistance to any other recipient, such other recipient shall also submit such compliance reports to the primary recipient as may be necessary to enable the primary recipient to carry out its obligations under this part.” Primary recipients should assist their subrecipients in complying with DOT’s Title VI regulations, including the general reporting requirements. Assistance shall be provided to the subrecipient as necessary and appropriate by the primary recipient.

Caltrans only.

10. Requirement to Monitor subrecipients:

In accordance with 49 CFR 21.9(b), and to ensure that subrecipients are complying with the DOT Title VI regulations, primary recipients must monitor their subrecipients for compliance with the regulations. Importantly, if a subrecipient is not in compliance with Title VI requirements, then the primary recipient is also not in compliance.

Caltrans only.

11. DETERMINATION OF SITE OR LOCATION OF FACILITIES

Title 49 CFR Section 21.9(b)(3) states, “In determining the site or location of facilities, a recipient or applicant may not make selections with the purpose or effect of excluding persons from, denying them the benefits of, or subjecting them to discrimination under any program to which this regulation applies, on the grounds of race, color, or national origin; or with the purpose or effect of defeating or substantially impairing the accomplishment of the objectives of the Act or this part.” Title 49 CFR part 21, Appendix C, Section (3)(iv) provides, “The location of projects requiring land acquisition and the displacement of persons from their residences and businesses may not be determined on the basis of race, color, or national origin.” For the purposes of this requirement, “facilities” does not include bus shelters, as these are transit amenities and are covered in Chapter IV, nor does it include transit stations, power substations, etc. as those are evaluated during project development and the NEPA process. Facilities included in this provision include, but are not limited to, storage facilities, maintenance facilities, operations centers, etc.

Caltrans only.

12. Requirement to provide Additional Information upon request

FTA may request, at its discretion, information other than that required by this Circular from a recipient in order for FTA to investigate complaints of discrimination or to resolve concerns about possible noncompliance with DOT’s Title VI regulations.

The Ukiah Senior Center will fully cooperate with any FTA investigation of discrimination complaints to the extent required by Title VI regulations.

Ukiah Senior Center Limited English Proficiency Plan

Introduction

The purpose of this Language Assistance Plan is to clarify the responsibilities of the Ukiah Senior Center, as a recipient of federal financial assistance from the U.S. Department of Transportation (DOT), to persons with limited English proficiency (LEP), pursuant to Title VI of the Civil Rights Act of 1964 and implementing regulations. It was prepared in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., and its implementing regulations provide that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives federal financial assistance.

Executive Order 13166 “Improving Access to Services for Persons With Limited English Proficiency,'' reprinted at 65 FR 50121 (August 11, 2000), directs each Federal agency that is subject to the requirements of Title VI to publish guidance for its respective recipients clarifying that obligation. Executive Order 13166 further directs that all such guidance documents be consistent with the compliance standards and framework detailed in the Department of Justice's (DOJ's) Policy Guidance entitled “Enforcement of Title VI of the Civil Rights Act of 1964--National Origin Discrimination Against Persons With Limited English Proficiency.'' (See 65 FR 50123, August 16, 2000 DOJ's General LEP Guidance). Different treatment based upon a person’s inability to speak, read, write, or understand English may be a type of national origin discrimination.

Executive Order 13166 applies to all federal agencies and all programs and operations of entities that receive funding from the federal government, including state agencies, local agencies and governments, private and non-profit entities (such as Ukiah Senior Center), and sub-recipients.

Plan Summary

The Ukiah Senior Center has developed this Limited English Proficiency (LEP) plan to help identify reasonable steps to provide language assistance for LEP persons who seek meaningful access to Ukiah Senior Center services as required by Executive Order 13166. As defined by this order, a person with Limited English Proficiency is one who does not speak English as their primary language and who has a limited ability to read, write, speak, or understand English.

This plan details procedures for identifying a person who may need language assistance, the ways in which assistance may be provided, staff training, how to notify LEP persons that assistance is available, and potential future updates to the plan.

Four Factor Analysis

The U. S. Department of Transportation (DOT) issued its Policy Guidance Concerning Recipient’s Responsibilities to Limited English Proficient (LEP) Persons [Federal Register: December 14, 2005 (Volume 70, Number 239)]. This policy states that DOT recipients are required to take reasonable steps to ensure meaningful access to programs by LEP persons. This coverage extends to the recipient’s entire program. There are four factors for agencies to consider when assessing language needs and determining what steps they should take to ensure access for LEP persons, regardless of whether or not the agency chooses not to prepare a written LEP plan.  A brief description of the self-assessment undertaken in each of these areas follows.

In developing the plan, the Ukiah Senior Center undertook a Four Factor Analysis as required by U.S. DOT. This considers the following factors:

1) The number or proportion of LEP persons eligible to be served or likely to be encountered by the Ukiah Senior Center.

2) The frequency with which LEP persons come into contact with Ukiah Senior Center programs, activities, or services;

3) The nature and importance of the programs, activities or services provided by the Ukiah Senior Center to the population; and

4) The resources available to the Ukiah Senior Center for LEP outreach, as well as the costs associated with that outreach.

A summation of these considerations is provided in the following section.

1. The number or proportion of LEP persons eligible to be served or likely to be encountered by the Ukiah Senior Center’s transit service.

In order to understand the proportion of LEP persons eligible to be served or likely to be encountered by the Ukiah Senior Center’s transit service, the total population served by the Center’s transit service must first be defined.  The Ukiah Senior Center’s transit system serves anyone that is 55 years of age or older and anyone that is disabled.  The range of the Center’s transit system is the Greater Ukiah Area, including the communities of Calpella and Redwood Valley.  Based on the geographic locations available within the American Community Survey, data for the Ukiah CCD1, Calpella CDP2, and Redwood Valley CDP were examined.  To calculate the total potential population, the following tables from the 2008-2012 American Community Survey 5-Year Estimates were used:
  1. 1.B16004 – Age by Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over 

  2. 2.DP02 – Selected Social Characteristics in the United States 

  3. 3.S0101 – Age and Sex 

Using data from the three tables listed above, the total potential population served by the Ukiah Senior Center’s transit system can by split into three categories: everyone 65 years of age and older, everyone with a disability under the age of 65, and everyone between the ages of 55 and 64 without a disability.  Table B16004 provides the number of people age 65 and older and Table DP02 provides the number of people with a disability under the age of 65.  The only piece of data that needs to be calculated is the number of people without a disability between the ages of 55 and 64.

Table DP02 does not provide data on the specific age bracket of 55 to 64 however table S0101 does provide the percentage of the population between these ages.  With this data, the number of people between these ages without a disability can be calculated.  One important difference to note between these two tables is the difference in total population for Ukiah CCD.  S0101 shows a total population of 27,643 whereas table DP02 uses a total “Civilian Noninstitutionalized Population3” of 27,125.  Table B16004 only shows a population of 25,754 but the parameters for this table are all people age 5 and over.  As a result, an assumption has been made in all calculations that the population percentage breakdown found in table S0101 is the same as in tables DP02 and B16004.

To calculate the number of people without a disability between the ages of 55 and 64, simply take the difference between total population and the number of people who have a disability, found in table DP02, and multiply it by the percent of the population that is between the ages of 55 and 64, found in S0101.

The following table shows the total potential population to be served by the Ukiah Senior Center’s transit system based on the three categories and geographic areas discussed above.

Potential Population Served by the Ukiah Senior Center Transit Service

Group

Ukiah CCD

Calpella CDP

Redwood Valley CDP

Age 65+

3,752

24

219

Under 65 w/ a Disability

2,394

91

218

Between 55 and 64 w/o a disability

2,889

93

408

 

 

 

 

Subtotal:

9,035

208

845

 

 

 

 

Total Potential Population:

10,088

Based on the total potential population, the number or proportion of LEP persons eligible to be served can now be calculated.  Executive Order 13166 defines a LEP person as one who does not speak English as their primary language and who has a limited ability to read, write, speak, or understand English.  The data found in table B16004 is separated into three age groups: 5 to 17 years, 18 to 64 years, and age 65 plus.  The data in each age group is broken down by the language spoken at home.  Finally, for each language spoken at home, the data is separated into four categories based on how well the person speaks English: “very well”, “well”, “not well”, and “not at all”.  For the purpose of identifying a LEP person, the Ukiah Senior Center examined data for those who speak English “not well” or “not at all”.

The table in Appendix M shows the language breakdown for the three geographic areas served by the Ukiah Senior Center’s transit service.  This table will be instrumental for calculating the number of LEP who may be served or are likely to require the Center’s transit service.  The table shows that for all people age 65 and over, there are 191 people who speak a language other than English at home and are not very proficient with the English language.  It also provides the data necessary to calculate the number of LEP persons who have a disability and are under the age of 65 as well as those who are between ages 55 and 64 who do not have a disability.

The table below shows disability data from table DP02 that the Ukiah Senior Center was able to use to calculate the percentage of the population under the age of 65.

Population Under Age 65 With a Disability

Geographic Region

Total Pop <65

Pop <65 w/Disability

% Pop <65 w/Disability

Ukiah CCD

23,535

2,394

10.2%

Calpella CDP

556

91

16.4%

Redwood Valley CDP

1,591

218

13.7%

To calculate the number of LEP people with a disability under the age of 65, the Ukiah Senior Center used the percentages from the table above and multiplied them by the total number of LEP persons under the age of 65 (found in Appendix M) with respect to each geographic region.  The table below reflects these calculations:

Population Under Age 65 With a Disability

Geographic Region

Total LEP Pop <65

% Pop <65 w/Disability

# LEP <65 w/Disability

Ukiah CCD

1,503

10.2%

153

Calpella CDP

72

16.4%

12

Redwood Valley CDP

0

13.7%

0

 

 

 

 

Total LEP Persons <65 w/Disability:

165

The last piece of data that needs to be calculated is the number of LEP people without a disability who are between the ages of 55 and 64.  To do this, the Center multiplied the percentage of the populations between those ages (found in table S0101) by the total number of LEP people (found in table B16004).  The table below reflects these calculations for the three geographic regions.

Population Between Ages 55 and 64 Without a Disability

Geographic Region

Total LEP Pop

% Pop Ages 55 to 64

# LEP Ages 55 and 64 w/o Disability

Ukiah CCD

1,694

12.4%

210

Calpella CDP

72

20.0%

14

Redwood Valley CDP

0

27.5%

0

 

 

 

 

Total LEP Persons Between Ages 55 and 64 w/o Disability:

224

The following table depicts the total number of LEP persons in the service area who may be served or are likely to require the Ukiah Senior Center’s transit services.

Total LEP Population Potentially Served by the Ukiah Senior Center Transit Service

Group

Ukiah CCD

Calpella CDP

Redwood Valley CDP

Subtotal

Age 65+

191

0

0

191

Under 65 w/ a Disability

153

12

0

165

Between 55 and 64 w/o a disability

210

14

0

224

 

 

 

 

 

Total LEP Population:

580

% LEP of the Total Potential Population:

5.7%

DOT has adopted Department of Justice’s Safe Harbor Provision, which outlines circumstances that can provide a “safe harbor” for recipients regarding translation of written materials for LEP populations.

The ‘Safe Harbor Provision’ as defined by Department of Justice, stipulates that if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.”

The Ukiah Senior Center further examined specific languages using the 2008-2012 American Community Survey 5-Year Estimates: Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over (Table B16001). This data allowed the Center to determine whether or not those speaking languages other than Spanish fall under the ‘Safe Harbor Provision’. Please refer to Appendix N: 2008-12 American Community Survey 5-Year Estimates: Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over.

All language groups other than Spanish have estimated populations of less than 1,000 persons and 5% of the total population. There are no languages that may approach the Safe Harbor Provision threshold in the foreseeable future.

2. The frequency with which LEP persons come into contact with Ukiah Senior Center programs, activities, or services.

According to the 2008-2012 American Community Survey 5-Year Estimates, the largest geographic concentration of LEP individuals in the Ukiah Senior Center's service area is Spanish-speaking.  This population is approximately 15.9% of the population over 5 years of age, or an estimated population of 1,605. Those that speak English less than “well” are 5.0% of the population or an estimated 506 people. The Ukiah Senior Center regularly assesses the frequency at which staff and drivers have or could possibly have contact with LEP persons. This includes documenting phone inquiries and verbally surveying drivers. The Ukiah Senior Center staff and drivers have infrequent interactions with Spanish speaking passengers on the Ukiah Rider Bus.

3. The nature and importance of the programs, activities or services provided by the Ukiah Senior Center to the population.

The Ukiah Rider Bus is an essential service for members of Ukiah Senior Center. The Center’s ‘transit-dependent’ population includes elderly persons and people with disabilities.  The Ukiah Rider Bus provides these people with access to shopping, healthcare, and other facilities in and around the Greater Ukiah Area.

4. The resources available to the Ukiah Senior Center for LEP outreach, as well as the costs associated with that outreach.

The Ukiah Senior Center has assessed its available resources that could be used for providing LEP assistance.  Because a small percentage of the riders have been identified as Spanish speaking, the Ukiah Senior Center has a Spanish-speaking volunteer who is usually available to translate in-person and over the phone.  If this volunteer is unavailable, the Center has a working agreement with Nuestra Casa for interpretive services.  In addition, the Center’s Title VI Notice, Complaint Procedures and Form, Passenger Conduct Guidelines, and transit brochure (Appendices A – E) are available in both English and Spanish and can be found at the Center’s main office, on the bus, and on the website.  Over the next year, the Ukiah Senior Center plans to have all pamphlets and brochures translated in Spanish.

Language Assistance Plan

A person who does not speak English as their primary language and who has a limited ability to read, write, speak, or understand English may be a Limited English Proficient person and may be entitled to language assistance with respect to the Ukiah Senior Center’s services.  Language assistance can include interpretation, which means oral or spoken transfer of a message from one language into another language and/or translation, which means the written transfer of a message from one language into another language.

How the Ukiah Senior Center Staff may identify an LEP person who needs language assistance:

  • Post notice of LEP Plan and the availability of interpretation or translation services free of charge in languages LEP persons would understand 

  • All Ukiah Senior Center staff will be provided with “I Speak” cards to assist in identifying the language interpretation needed if the occasion arises. 

  • All Ukiah Senior Center staff will be informally surveyed periodically on their experience concerning any contacts with LEP persons during the previous year. 

  • When the Ukiah Senior Center sponsors an informational meeting or event, an advanced public notice of the event should be published including special needs related to offering a translator (LEP) or interpreter (sign language for hearing impaired individuals).  The Center will handout a Title VI survey (See Appendix K) in an effort to collect LEP data.  Additionally, a staff person may greet participants as they arrive.  By informally engaging participants in conversation it is possible to gauge each attendee’s ability to speak and understand English.  Although translation may not be able to be provided at the event, it will help identify the need for future events. 

Language Assistance Measures

Although there is a very low percentage in the Ukiah Senior Center of LEP individuals, that is, persons who speak English “not well” or “not at all”, it will strive to offer the following measures:

  1. 1.The Ukiah Senior Center staff will take reasonable steps to provide the opportunity for meaningful access to LEP clients who have difficulty communicating in English. 

  2. 2.The following resources will be available to accommodate LEP persons: 

    1. a.If an individual is a Spanish-speaker, the Ukiah Senior Center has a Spanish-speaking volunteer that is usually available to translate. If this volunteer is unavailable, the Center has an agreement with Nuestra Casa for interpretive services. 

    2. b.Language interpretation may be available for other languages in cooperation with Mendocino County Social Services and the City of Ten Thousand Buddhas. 

Staff Training

Ukiah Senior Center staff will receive training on a quarterly basis.  The following will be covered during these trainings:

  • Information on the Title VI policy and LEP responsibilities. 

  • The policy and procedures for interaction with LEP persons 

  • Description of language assistance services offered to the public. 

  • Use of the “I Speak” cards. 

  • Documentation of language assistance requests.  

  • How to handle a Title VI/LEP complaint. 

See the USC copy of Appendix L for Training Materials.

Monitoring and Updating

The Ukiah Senior Center's Language Assistance Plan is designed to be easily updated. At a minimum, the Ukiah Senior Center will follow the Title VI Program update schedule of submission every 3 years.

Each update of the LEP Plan will examine plan components including:

  • The number of documented LEP person contacts encountered annually. 

  • How the needs of LEP persons have been addressed. 

  • Determination of the current LEP population in the service area. 

  • Determination as whether the need for translation services has changed. 

  • Determine whether local language assistance programs have been effective and sufficient to meet the need. 

  • Determine whether the Ukiah Senior Center fully complies with the goals of this LEP Plan. 

  • Determine whether complaints have been received concerning the agency’s failure to meet the needs of LEP individuals. 

  • Maintain a Title VI complaint log, including LEP to determine issues and basis of complaints. 

Dissemination of the Ukiah Senior Center Language Assistance Plan

The Ukiah Senior Center will include the Language Assistance Plan along with the Title VI Program on the Ukiah Senior Center transit website (http://www.ukiahseniorcenter.org/transit). Any person, including social service, non-profit, and law enforcement agencies and other community partners with internet access will be able to access the plan.  Copies of the Language Assistance Plan will be provided, on request, to any person(s) requesting the document via phone, in person, by mail or email. LEP persons may obtain copies/translations of the plan upon request.

Any questions regarding this plan should be directed to the Ukiah Senior Center Title VI Coordinator:

Ukiah Senior Center Title VI Coordinator

499 Leslie Street

Ukiah, CA 95482

Phone: (707) 462-4343

Appendix A: Title VI Notice to Beneficiaries

The Ukiah Senior Center operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Ukiah Senior Center.

For more information on the Ukiah Senior Center's civil rights program and the procedures to file a complaint, contact (707)462-4343; go online at http://www.ukiahseniorcenter.org/transit ; or visit our administrative office at 499 Leslie Street, Ukiah, CA 95482.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Federal Transit Adminstration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590.

If information is needed in another language, contact (707)462-4343.

Si se necesita información en otro idioma, llame al (707) 462-4343.

Appendix A: Título VI Aviso a los beneficiarios

El Senior Center Ukiah opera sus programas y servicios sin tener en cuenta raza, color y origen nacional, de conformidad con el Título VI del Acta de Derechos Civiles. Cualquier persona que cree que él o ella ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante el Centro de Ancianos de Ukiah.

Para obtener más información sobre el programa de derechos civiles del Senior Center Ukiah y los procedimientos para presentar una queja, contacte a (707) 462-4343; ir en línea en http://www.ukiahseniorcenter.org/transit , o visite nuestra oficina administrativa en 499 Leslie Street, Ukiah, CA 95482.

Un demandante puede presentar una queja directamente con la Administración Federal de Tránsito mediante la presentación de una queja ante la Oficina de Tránsito Adminstration Federal de Derechos Civiles, Atención:. Coordinador del Programa del Título VI, East Building, 5th Floor-TCR, 1200 New Jersey Ave., NW, Washington DC 20590.

Si se necesita información en otro idioma, llame al (707) 462-4343.

Appendix C: Complaint Forms

English Complaint Form [PDF]
Spanish Complaint Form - Carta de Queja en Español [PDF]

Appendix D

Ukiah Senior Center Passenger Conduct Guidelines

The Ukiah Senior Center is dedicated to maintaining a pleasant environment for all of our passengers. To assure the safety and comfort of all our passengers, we ask that all riders abide by the following passenger conduct guidelines.

Passengers Shall:

  1. 1.Not evade payment of correct fare. 

  2. 2.Not misuse any transfer, pass, ticket or token with the intent to evade the   payment of any fare. 

  3. 3.Not play sound equipment on, or in, any USC facility or vehicle unless headphones are used and the volume does not disturb other passengers or the driver. 

  4. 4.Not smoke or drink alcoholic beverages. 

  5. 5.Not eat food or drink non-alcoholic beverages in open containers on trips less than one hour in duration. 

  6. 6.Not willfully disturb others by engaging in boisterous or unruly behavior. 

  7. 7.Not carry any potential harmful concentration or quantities of any toxic or hazardous material including flammable liquid. 

  8. 8.Not block the free movement of another person in any USC facility or vehicle. 

  9. 9.Not physically or verbally assault or intimidate the driver or passengers. 

  10. 10.Not steal property or panhandle from the driver or passengers. 

  11. 11.Not carry weapons of any type onto USC vehicles. 

  12. 12.Not offend other passengers through unacceptable personal hygiene. 

  13. 13.For the health and safety of the driver and passengers, expelling bodily excrements, either voluntarily or involuntarily, is prohibited. 

 

The Ukiah Senior Center transports passengers in accordance with these passenger conduct guidelines to ensure that:

 

  • The Ukiah Senior Center complies with all pertinent State and Federal regulations governing general public transportation. 

  • The general public riders and USC employees experience safe, comfortable and reliable service. 

It is the USC’s intent to require all passengers to abide by these passenger conduct guidelines. In all cases, our drivers maintain full discretion in the application and enforcement of these guidelines. Enforcement of these passengers conduct guidelines may include, but is not limited to:

  • Requesting a passenger follow all applicable guidelines 

  • Removing a passenger from the vehicle 

  • Temporarily suspending a passenger’s privileges* 

  • Revoking a passenger’s privileges indefinitely* 

*Offenders will be notified by letter, if possible, detailing the offence and the action or actions taken.

Appendix D en Español

Ukiah Senior Center Pautas de Conducta del Pasajero

El Senior Center Ukiah se dedica a mantener un ambiente agradable para todos nuestros pasajeros. Para garantizar la seguridad y comodidad de todos nuestros pasajeros, pedimos que todos los pilotos se rigen por las siguientes pautas de conducta de los pasajeros.

Los Pasajeros Deberán:

  1. No eludir el pago de la tarifa correcta. 

  2. No abusar de cualquier transferencia, pase, boleto o ficha con la intención de evadir el pago de cualquier tarifa. 

  3. No jugar en el equipo de sonido, o en, cualquier instalación de USC o vehículo salvo que se utilicen los auriculares y el volumen no molesta a otros pasajeros o al conductor. 

  4. No fumar ni consumir bebidas alcohólicas. 

  5. No comer alimentos o tomar bebidas no alcohólicas en envases abiertos en los viajes de menos de una hora de duración. 

  6. No molestar deliberadamente a otros con un comportamiento bullicioso ni de rebeldía. 

  7. No llevar ningún potencial concentración nociva o cantidades de cualquier material tóxico o peligroso incluyendo líquido inflamable. 

  8. No bloquear la libre circulación de otra persona en cualquier centro de USC o vehículo. 

  9. No físicamente o verbalmente asalto o intimidar al conductor oa los pasajeros. 

  10. No robar la propiedad o la lengua de territorio del conductor o los pasajeros. 

  11. No llevar armas de cualquier tipo en los vehículos de la USC. 

  12. 12.No ofender a otros pasajeros a través de la higiene personal inaceptable. 

  13. Para la salud y la seguridad del conductor y de los pasajeros, la expulsión de los excrementos corporales, ya sea voluntaria o involuntariamente, está prohibido. 

El Senior Center Ukiah transporta pasajeros de acuerdo con estas pautas de conducta del pasajero asegurarse de que:

  • El Senior Center Ukiah cumple con todas las regulaciones estatales y federales pertinentes que rigen el transporte público en general. 

  • Los jinetes del público en general y los empleados de la USC experimentan un servicio seguro, cómodo y fiable. 

Es la intención de la USC para requerir a todos los pasajeros a cumplir con estas pautas de conducta de los pasajeros. En todos los casos, nuestros conductores a mantener plena discrecionalidad en la aplicación y cumplimiento de estas directrices. La aplicación de estas pasajeros realizar directrices pueden incluir, pero no se limita a:

  • Solicitud de un pasajero siga todas las directrices aplicables 

  • Extracción de un pasajero del vehículo 

  • La suspensión temporal de los privilegios de un pasajero * 

  • La revocación de los privilegios de un pasajero de forma indefinida * 

* Los infractores serán notificados por carta, si es posible, detallando la ofensa y la acción o acciones tomadas.

 
 
 
 

Appendix E: Transit Brochure

Download transit brochure [PDF]

Appendix F: List of Transit-Related Title VI Investigations, Complaints, and Lawsuits

Per FTA Circular 4702.1B, “all recipients are required to prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin”:

  • Active investigations conducted by FTA and entities other than FTA 

  • Lawsuits; and 

  • Complaints naming the recipient 

Thus far, the Ukiah Senior Center has not received Title VI Investigations, Complaints or Lawsuits. Below is the list that will be used for tracking these incidents:

Investigations, Lawsuits and Complaints

 

Date

(Month, Day, Year)

Summary

(Include basis of complaint: race, color, or national origin)

Status

Action(s) Taken

Investigations

 

 

 

 

1.

N/A

 

 

 

2.

N/A

 

 

 

Lawsuits

 

 

 

 

1.

N/A

 

 

 

2.

N/A

 

 

 

Complaints

 

 

 

 

1.

N/A

 

 

 

2.

N/A

 

 

 

Appendix G: Public Participation Plan

In an effort to reach out to as many potential clients as possible, the Ukiah Senior Center promotes itself in the following ways:

  • Their Facebook page 

  • Their website (http://www.ukiahseniorcenter.org/) 

  • The phone book 

  • Word of mouth 

  • Their monthly newsletter 

  • Placement of brochures in places such as: 

    • o.Nursing homes 

    • o.Doctors’ offices 

    • o.Hospitals 

    • o.Social Services 

    • o.Restaurants 

  • Referrals from other agencies such as: 

    • o.Nursing homes 

    • o.Doctors’ offices 

    • o.Hospitals 

    • o.Social Services 

The Ukiah Senior Center also distributes their monthly newsletter to a local Spanish newspaper to reach out to potential LEP clients.

Appendix K: Caltrans Public Participation Survey

Downloads:
English Survey: Public Survey [PDF]
Spanish Survey: Encuesta Pública [PDF]

Appendix L: 2008-2012 American Community Survey 5-Year Estimates

2008-2012 American Community Survey 5-Year Estimates

Language Spoken at Home

Ukiah CCD

Calpella CDP

Redwood Valley CDP

Total

Total:

25,754

526

1,746

28,026

        5 to 17 Years

4,996

134

315

5,445

English only:

3,152

81

315

3,548

Spanish

1,728

44

0

1,772

Speak English less than “well”

169

0

0

169

Other Indo-European languages:

86

0

0

86

Speak English less than "well"

0

0

0

0

Asian and Pacific Island languages:

24

9

0

33

Speak English less than "well"

0

0

0

0

Other languages:

6

0

0

6

Speak English less than “well"

0

0

0

0

        18 to 64 Years

17,006

368

1,212

18,586

English only:

12,756

250

976

13,982

Spanish

3,543

78

217

3,838

Speak English less than “well”

1,180

69

0

1,249

Other Indo-European languages:

292

30

19

341

Speak English less than "well"

12

0

0

12

Asian and Pacific Island languages:

374

10

0

384

Speak English less than "well"

142

3

0

145

Other languages:

41

0

0

41

Speak English less than “well"

0

0

0

0

        65 Years and over

3,752

24

219

3,995

English only:

3,244

24

198

3,466

Spanish

260

0

21

281

Speak English less than “well”

177

0

0

177

Other Indo-European languages:

184

0

0

184

Speak English less than "well"

14

0

0

14

Asian and Pacific Island languages:

33

0

0

33

Speak English less than "well"

0

0

0

0

Other languages:

31

0

0

31

Speak English less than “well"

0

0

0

0

 

Sources:

 

2008-2012 American Community Survey 5-Year Estimates: Age by Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over” for Ukiah CCD, Calpella CDP, and Redwood Valley CDP

Appendix M: 2008-2012 American Community Survey 5-year Estimates: Language Spoken at Home By Ability to Speak English for the Population 5 Years and Over

 

 

 

 

Ukiah CCD

Calpella CDP

Redwood Valley CDP

Combined Populations

% of Population

Total:

25,754

526

1,746

28,026

100.0%

  Speak only English

19,152

355

1,489

20,996

74.9%

  Spanish or Spanish Creole:

5,531

122

238

5,891

21.0%

    Speak English "very well"

2,846

9

158

3,013

10.8%

    Speak English less than "very well"

2,685

113

80

2,878

10.3%

  French (incl. Patois, Cajun):

78

30

0

108

0.4%

    Speak English "very well"

71

30

0

101

0.4%

    Speak English less than "very well"

7

0

0

7

0.0%

  French Creole:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Italian:

57

0

0

57

0.2%

    Speak English "very well"

57

0

0

57

0.2%

    Speak English less than "very well"

0

0

0

0

0.0%

  Portuguese or Portuguese Creole:

87

0

0

87

0.3%

    Speak English "very well"

61

0

0

61

0.2%

    Speak English less than "very well"

26

0

0

26

0.1%

  German:

182

0

19

201

0.7%

    Speak English "very well"

150

0

19

169

0.6%

    Speak English less than "very well"

32

0

0

32

0.1%

  Yiddish:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Other West Germanic languages:

11

0

0

11

0.0%

    Speak English "very well"

11

0

0

11

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Scandinavian languages:

27

0

0

27

0.1%

    Speak English "very well"

27

0

0

27

0.1%

    Speak English less than "very well"

0

0

0

0

0.0%

  Greek:

15

0

0

15

0.1%

    Speak English "very well"

15

0

0

15

0.1%

    Speak English less than "very well"

0

0

0

0

0.0%

  Russian:

16

0

0

16

0.1%

    Speak English "very well"

16

0

0

16

0.1%

    Speak English less than "very well"

0

0

0

0

0.0%

  Polish:

12

0

0

12

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

12

0

0

12

0.0%

  Serbo-Croatian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Other Slavic languages:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Armenian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Persian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Gujarati:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Hindi:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Urdu:

37

0

0

37

0.1%

    Speak English "very well"

25

0

0

25

0.1%

    Speak English less than "very well"

12

0

0

12

0.0%

  Other Indic languages:

40

0

0

40

0.1%

    Speak English "very well"

24

0

0

24

0.1%

    Speak English less than "very well"

16

0

0

16

0.1%

  Other Indo-European languages:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Chinese:

183

0

0

183

0.7%

    Speak English "very well"

78

0

0

78

0.3%

    Speak English less than "very well"

105

0

0

105

0.4%

  Japanese:

14

0

0

14

0.0%

    Speak English "very well"

14

0

0

14

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Korean:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Mon-Khmer, Cambodian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Hmong:

0

19

0

19

0.1%

    Speak English "very well"

0

16

0

16

0.1%

    Speak English less than "very well"

0

3

0

3

0.0%

  Thai:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Laotian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Vietnamese:

106

0

0

106

0.4%

    Speak English "very well"

30

0

0

30

0.1%

    Speak English less than "very well"

76

0

0

76

0.3%

  Other Asian languages:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Tagalog:

128

0

0

128

0.5%

    Speak English "very well"

72

0

0

72

0.3%

    Speak English less than "very well"

56

0

0

56

0.2%

  Other Pacific Island languages:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Navajo:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Other Native North American languages:

28

0

0

28

0.1%

    Speak English "very well"

28

0

0

28

0.1%

    Speak English less than "very well"

0

0

0

0

0.0%

  Hungarian:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Arabic:

25

0

0

25

0.1%

    Speak English "very well"

21

0

0

21

0.1%

    Speak English less than "very well"

4

0

0

4

0.0%

  Hebrew:

12

0

0

12

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

12

0

0

12

0.0%

  African languages:

0

0

0

0

0.0%

    Speak English "very well"

0

0

0

0

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

  Other and unspecified languages:

13

0

0

13

0.0%

    Speak English "very well"

13

0

0

13

0.0%

    Speak English less than "very well"

0

0

0

0

0.0%

 

Source:

2008-2012 American Community Survey 5-Year Estimates: Language Spoken at Home By Ability to Speak English for the Population 5 Years and Over” for Ukiah CCD, Calpella CDP, and Redwood Valley CDP

1 Census County Division (CCD) – A subdivision of a county or equivalent entity that is a relatively permanent statistical area established cooperatively by the Census Bureau and state, tribal, and local government authorities.  Used for presenting census and survey data in those states that do not have well-defined and stable minor civil divisions.

2 Census Designated Place (CDP) – Statistical counterpart of incorporated places, delineated to provide data for settled concentrations of population identifiable by name but not legally incorporated under the laws of the state in which they are located.  CDPs are delineated cooperatively by state and local officials and the Census Bureau, following Census Bureau guidelines.

3 All U.S. civilians not residing in institutional group quarters facilities such as correctional institutions, juvenile facilities, skilled nursing facilities, and other long-term care living arrangements.

Contact Us

(707) 462-4343

499 Leslie St, Ukiah, CA 95482

The Ukiah Senior Center is a 501c3 non-profit organization. Tax ID# 23-7258082.

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