Title VI Information
2020 Title VI and Resolution
Potential Population Served by the Ukiah Senior Center Transit Service |
|||
Group |
Ukiah CCD |
Calpella CDP |
Redwood Valley CDP |
Age 65+ |
3,752 |
24 |
219 |
Under 65 w/ a Disability |
2,394 |
91 |
218 |
Between 55 and 64 w/o a disability |
2,889 |
93 |
408 |
|
|
|
|
Subtotal: |
9,035 |
208 |
845 |
|
|
|
|
Total Potential Population: |
10,088 |
Based on the total potential population, the number or proportion of LEP persons eligible to be served can now be calculated. Executive Order 13166 defines a LEP person as one who does not speak English as their primary language and who has a limited ability to read, write, speak, or understand English. The data found in table B16004 is separated into three age groups: 5 to 17 years, 18 to 64 years, and age 65 plus. The data in each age group is broken down by the language spoken at home. Finally, for each language spoken at home, the data is separated into four categories based on how well the person speaks English: “very well”, “well”, “not well”, and “not at all”. For the purpose of identifying a LEP person, the Ukiah Senior Center examined data for those who speak English “not well” or “not at all”.
The table in Appendix M shows the language breakdown for the three geographic areas served by the Ukiah Senior Center’s transit service. This table will be instrumental for calculating the number of LEP who may be served or are likely to require the Center’s transit service. The table shows that for all people age 65 and over, there are 191 people who speak a language other than English at home and are not very proficient with the English language. It also provides the data necessary to calculate the number of LEP persons who have a disability and are under the age of 65 as well as those who are between ages 55 and 64 who do not have a disability.
The table below shows disability data from table DP02 that the Ukiah Senior Center was able to use to calculate the percentage of the population under the age of 65.
Population Under Age 65 With a Disability |
|||
Geographic Region |
Total Pop <65 |
Pop <65 w/Disability |
% Pop <65 w/Disability |
Ukiah CCD |
23,535 |
2,394 |
10.2% |
Calpella CDP |
556 |
91 |
16.4% |
Redwood Valley CDP |
1,591 |
218 |
13.7% |
To calculate the number of LEP people with a disability under the age of 65, the Ukiah Senior Center used the percentages from the table above and multiplied them by the total number of LEP persons under the age of 65 (found in Appendix M) with respect to each geographic region. The table below reflects these calculations:
Population Under Age 65 With a Disability |
|||
Geographic Region |
Total LEP Pop <65 |
% Pop <65 w/Disability |
# LEP <65 w/Disability |
Ukiah CCD |
1,503 |
10.2% |
153 |
Calpella CDP |
72 |
16.4% |
12 |
Redwood Valley CDP |
0 |
13.7% |
0 |
|
|
|
|
Total LEP Persons <65 w/Disability: |
165 |
The last piece of data that needs to be calculated is the number of LEP people without a disability who are between the ages of 55 and 64. To do this, the Center multiplied the percentage of the populations between those ages (found in table S0101) by the total number of LEP people (found in table B16004). The table below reflects these calculations for the three geographic regions.
Population Between Ages 55 and 64 Without a Disability |
|||
Geographic Region |
Total LEP Pop |
% Pop Ages 55 to 64 |
# LEP Ages 55 and 64 w/o Disability |
Ukiah CCD |
1,694 |
12.4% |
210 |
Calpella CDP |
72 |
20.0% |
14 |
Redwood Valley CDP |
0 |
27.5% |
0 |
|
|
|
|
Total LEP Persons Between Ages 55 and 64 w/o Disability: |
224 |
The following table depicts the total number of LEP persons in the service area who may be served or are likely to require the Ukiah Senior Center’s transit services.
Total LEP Population Potentially Served by the Ukiah Senior Center Transit Service |
||||
Group |
Ukiah CCD |
Calpella CDP |
Redwood Valley CDP |
Subtotal |
Age 65+ |
191 |
0 |
0 |
191 |
Under 65 w/ a Disability |
153 |
12 |
0 |
165 |
Between 55 and 64 w/o a disability |
210 |
14 |
0 |
224 |
|
|
|
|
|
Total LEP Population: |
580 |
|||
% LEP of the Total Potential Population: |
5.7% |
DOT has adopted Department of Justice’s Safe Harbor Provision, which outlines circumstances that can provide a “safe harbor” for recipients regarding translation of written materials for LEP populations.
“The ‘Safe Harbor Provision’ as defined by Department of Justice, stipulates that if a recipient provides written translation of vital documents for each eligible LEP language group that constitutes five percent (5%) or 1,000 persons, whichever is less, of the total population of persons eligible to be served or likely to be encountered, then such action will be considered strong evidence of compliance with the recipient’s written translation obligations.”
The Ukiah Senior Center further examined specific languages using the 2008-2012 American Community Survey 5-Year Estimates: Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over (Table B16001). This data allowed the Center to determine whether or not those speaking languages other than Spanish fall under the ‘Safe Harbor Provision’. Please refer to Appendix N: 2008-12 American Community Survey 5-Year Estimates: Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over.
All language groups other than Spanish have estimated populations of less than 1,000 persons and 5% of the total population. There are no languages that may approach the Safe Harbor Provision threshold in the foreseeable future.
2. The frequency with which LEP persons come into contact with Ukiah Senior Center programs, activities, or services.
According to the 2008-2012 American Community Survey 5-Year Estimates, the largest geographic concentration of LEP individuals in the Ukiah Senior Center's service area is Spanish-speaking. This population is approximately 15.9% of the population over 5 years of age, or an estimated population of 1,605. Those that speak English less than “well” are 5.0% of the population or an estimated 506 people. The Ukiah Senior Center regularly assesses the frequency at which staff and drivers have or could possibly have contact with LEP persons. This includes documenting phone inquiries and verbally surveying drivers. The Ukiah Senior Center staff and drivers have infrequent interactions with Spanish speaking passengers on the Ukiah Rider Bus.
3. The nature and importance of the programs, activities or services provided by the Ukiah Senior Center to the population.
The Ukiah Rider Bus is an essential service for members of Ukiah Senior Center. The Center’s ‘transit-dependent’ population includes elderly persons and people with disabilities. The Ukiah Rider Bus provides these people with access to shopping, healthcare, and other facilities in and around the Greater Ukiah Area.
4. The resources available to the Ukiah Senior Center for LEP outreach, as well as the costs associated with that outreach.
The Ukiah Senior Center has assessed its available resources that could be used for providing LEP assistance. Because a small percentage of the riders have been identified as Spanish speaking, the Ukiah Senior Center has a Spanish-speaking volunteer who is usually available to translate in-person and over the phone. If this volunteer is unavailable, the Center has a working agreement with Nuestra Casa for interpretive services. In addition, the Center’s Title VI Notice, Complaint Procedures and Form, Passenger Conduct Guidelines, and transit brochure (Appendices A – E) are available in both English and Spanish and can be found at the Center’s main office, on the bus, and on the website. Over the next year, the Ukiah Senior Center plans to have all pamphlets and brochures translated in Spanish.
Language Assistance Plan
A person who does not speak English as their primary language and who has a limited ability to read, write, speak, or understand English may be a Limited English Proficient person and may be entitled to language assistance with respect to the Ukiah Senior Center’s services. Language assistance can include interpretation, which means oral or spoken transfer of a message from one language into another language and/or translation, which means the written transfer of a message from one language into another language.
How the Ukiah Senior Center Staff may identify an LEP person who needs language assistance:
-
Post notice of LEP Plan and the availability of interpretation or translation services free of charge in languages LEP persons would understand
-
All Ukiah Senior Center staff will be provided with “I Speak” cards to assist in identifying the language interpretation needed if the occasion arises.
-
All Ukiah Senior Center staff will be informally surveyed periodically on their experience concerning any contacts with LEP persons during the previous year.
-
When the Ukiah Senior Center sponsors an informational meeting or event, an advanced public notice of the event should be published including special needs related to offering a translator (LEP) or interpreter (sign language for hearing impaired individuals). The Center will handout a Title VI survey (See Appendix K) in an effort to collect LEP data. Additionally, a staff person may greet participants as they arrive. By informally engaging participants in conversation it is possible to gauge each attendee’s ability to speak and understand English. Although translation may not be able to be provided at the event, it will help identify the need for future events.
Language Assistance Measures
Although there is a very low percentage in the Ukiah Senior Center of LEP individuals, that is, persons who speak English “not well” or “not at all”, it will strive to offer the following measures:
-
1.The Ukiah Senior Center staff will take reasonable steps to provide the opportunity for meaningful access to LEP clients who have difficulty communicating in English.
-
2.The following resources will be available to accommodate LEP persons:
-
a.If an individual is a Spanish-speaker, the Ukiah Senior Center has a Spanish-speaking volunteer that is usually available to translate. If this volunteer is unavailable, the Center has an agreement with Nuestra Casa for interpretive services.
-
b.Language interpretation may be available for other languages in cooperation with Mendocino County Social Services and the City of Ten Thousand Buddhas.
-
Staff Training
Ukiah Senior Center staff will receive training on a quarterly basis. The following will be covered during these trainings:
-
Information on the Title VI policy and LEP responsibilities.
-
The policy and procedures for interaction with LEP persons
-
Description of language assistance services offered to the public.
-
Use of the “I Speak” cards.
-
Documentation of language assistance requests.
-
How to handle a Title VI/LEP complaint.
See the USC copy of Appendix L for Training Materials.
Monitoring and Updating
The Ukiah Senior Center's Language Assistance Plan is designed to be easily updated. At a minimum, the Ukiah Senior Center will follow the Title VI Program update schedule of submission every 3 years.
Each update of the LEP Plan will examine plan components including:
-
The number of documented LEP person contacts encountered annually.
-
How the needs of LEP persons have been addressed.
-
Determination of the current LEP population in the service area.
-
Determination as whether the need for translation services has changed.
-
Determine whether local language assistance programs have been effective and sufficient to meet the need.
-
Determine whether the Ukiah Senior Center fully complies with the goals of this LEP Plan.
-
Determine whether complaints have been received concerning the agency’s failure to meet the needs of LEP individuals.
-
Maintain a Title VI complaint log, including LEP to determine issues and basis of complaints.
Dissemination of the Ukiah Senior Center Language Assistance Plan
The Ukiah Senior Center will include the Language Assistance Plan along with the Title VI Program on the Ukiah Senior Center transit website (http://www.ukiahseniorcenter.org/transit). Any person, including social service, non-profit, and law enforcement agencies and other community partners with internet access will be able to access the plan. Copies of the Language Assistance Plan will be provided, on request, to any person(s) requesting the document via phone, in person, by mail or email. LEP persons may obtain copies/translations of the plan upon request.
Any questions regarding this plan should be directed to the Ukiah Senior Center Title VI Coordinator:
Ukiah Senior Center Title VI Coordinator
499 Leslie Street
Ukiah, CA 95482
Phone: (707) 462-4343
Appendix A: Title VI Notice to Beneficiaries
The Ukiah Senior Center operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the Ukiah Senior Center.
For more information on the Ukiah Senior Center's civil rights program and the procedures to file a complaint, contact (707)462-4343; go online at http://www.ukiahseniorcenter.org/transit ; or visit our administrative office at 499 Leslie Street, Ukiah, CA 95482.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Federal Transit Adminstration Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington DC 20590.
If information is needed in another language, contact (707)462-4343.
Si se necesita información en otro idioma, llame al (707) 462-4343.
Appendix A: Título VI Aviso a los beneficiarios
El Senior Center Ukiah opera sus programas y servicios sin tener en cuenta raza, color y origen nacional, de conformidad con el Título VI del Acta de Derechos Civiles. Cualquier persona que cree que él o ella ha sido agraviada por cualquier práctica discriminatoria ilegal bajo el Título VI puede presentar una queja ante el Centro de Ancianos de Ukiah.
Para obtener más información sobre el programa de derechos civiles del Senior Center Ukiah y los procedimientos para presentar una queja, contacte a (707) 462-4343; ir en línea en http://www.ukiahseniorcenter.org/transit , o visite nuestra oficina administrativa en 499 Leslie Street, Ukiah, CA 95482.
Un demandante puede presentar una queja directamente con la Administración Federal de Tránsito mediante la presentación de una queja ante la Oficina de Tránsito Adminstration Federal de Derechos Civiles, Atención:. Coordinador del Programa del Título VI, East Building, 5th Floor-TCR, 1200 New Jersey Ave., NW, Washington DC 20590.
Si se necesita información en otro idioma, llame al (707) 462-4343.
Appendix B: Title VI Complaint Procedures
Any person who believes she or he has been discriminated against on the basis of race, color, or national origin by the Ukiah Senior Center Transit System may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. The Ukiah Senior Center investigates complaints received no more than 180 days after the alleged incident. The Ukiah Senior Center will process complaints that are complete.
All Title VI and related statute complaints are considered formal- there is no informal process. Complaints must be in writing and signed by the complainant on the form provided. Complaints must include the complainant’s name, address and phone number and be detailed to specify all issues and circumstances of the alleged discrimination. Allegations must be based on issues involving race, color or national origin. Title VI Complaints of discrimination may be filed with:
Ukiah Senior Center
Attn: Title VI Coordinator
499 Leslie Street
Ukiah, CA 95482
Once the complaint is received, the Ukiah Senior Center will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by the Ukiah Senior Center.
The Ukiah Senior Center has 30 days to investigate the complaint. If more information is needed to resolve the case, the Ukiah Senior Center may contact the complainant. The complainant has 15 business days from the date of the letter to send requested information to the investigator assigned to the case. If the investigator is not contacted by the complainant or does not receive the additional information within 15 business days, the Ukiah Senior Center can administratively close the case. A case can be administratively closed also if the complainant no longer wishes to pursue their case.
After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member, or other action will occur. If the complainant wishes to appeal the decision, she/he has 30 days after the date of the letter or the LOF to do so.
A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Avenue SE, Washington, DC 20590.
Appendix B: Procedimientos de Quejas del Título VI
Cualquier persona que cree que él o ella ha sido víctima de discriminación en base a raza, color, u origen nacional por el sistema de tránsito de Ukiah Senior Center puede presentar una queja del Título VI, completando y enviando el Formulario de Quejas del Título VI de la agencia. El Senior Center Ukiah investiga las quejas recibidas no más tardar 180 días después del supuesto incidente. El Senior Center Ukiah procesará las denuncias que son completos.
Todos Título VI y las quejas de estatutos relacionados son considerados formales-no existe un proceso informal. Las quejas deben ser por escrito y firmado por el demandante en la forma proporcionada. Las quejas deben incluir el nombre del autor, dirección y número de teléfono y se detalla para especificar todas las cuestiones y circunstancias de la supuesta discriminación. Las denuncias deben basarse en cuestiones relacionadas con la raza, el color o el origen nacional. Quejas del Título VI de discriminación se pueden presentar con:
Ukiah Senior Center
Attn: Title VI Coordinator
499 Leslie Street
Ukiah, CA 95482
Una vez recibida la denuncia, el Senior Center Ukiah lo revisará para determinar si nuestra oficina tiene jurisdicción. El demandante recibirá una carta de acuse de recibo informando a él / ella si la queja será investigada por el Senior Center Ukiah.
El Senior Center Ukiah tiene 30 días para investigar la denuncia. Si se necesita más información para resolver el caso, el Senior Center Ukiah puede ponerse en contacto con el demandante. El demandante tiene 15 días hábiles desde la fecha de la carta a enviar la información solicitada para el investigador asignado al caso. Si el investigador no está en contacto con el reclamante o no reciba la información adicional dentro de los 15 días hábiles, el Senior Center Ukiah puede cerrar administrativamente el caso. Un caso puede ser cerrado administrativamente también si el autor ya no desea seguir su caso.
Después de que el investigador revisa la queja, él / ella va a emitir una de las dos cartas a la denunciante: una carta de cierre o una carta de la búsqueda (LOF). Una carta de conclusión resume los hechos denunciados, y afirma que no hubo una violación del Título VI, y que el caso se cerrará. Un LOF resume los hechos denunciados y las entrevistas sobre el supuesto incidente y explica si alguna acción disciplinaria, la formación adicional del miembro del personal, u otra acción ocurrirá. Si el demandante desea apelar la decisión, él / ella tiene 30 días después de la fecha de la carta o el LOF para hacerlo.
Una persona también puede presentar una queja directamente con la Administración Federal de Tránsito, al TLC Oficina de Derechos Civiles, Atención: Coordinador de Programa del Título VI, Edificio Este, 5 º Piso-TCR, 1200 New Jersey Avenue NW, Washington, DC 20590.
Appendix C: Complaint Forms
English Complaint Form [PDF]
Spanish Complaint Form - Carta de Queja en Español [PDF]
Appendix D
Ukiah Senior Center Passenger Conduct Guidelines
The Ukiah Senior Center is dedicated to maintaining a pleasant environment for all of our passengers. To assure the safety and comfort of all our passengers, we ask that all riders abide by the following passenger conduct guidelines.
Passengers Shall:
-
1.Not evade payment of correct fare.
-
2.Not misuse any transfer, pass, ticket or token with the intent to evade the payment of any fare.
-
3.Not play sound equipment on, or in, any USC facility or vehicle unless headphones are used and the volume does not disturb other passengers or the driver.
-
4.Not smoke or drink alcoholic beverages.
-
5.Not eat food or drink non-alcoholic beverages in open containers on trips less than one hour in duration.
-
6.Not willfully disturb others by engaging in boisterous or unruly behavior.
-
7.Not carry any potential harmful concentration or quantities of any toxic or hazardous material including flammable liquid.
-
8.Not block the free movement of another person in any USC facility or vehicle.
-
9.Not physically or verbally assault or intimidate the driver or passengers.
-
10.Not steal property or panhandle from the driver or passengers.
-
11.Not carry weapons of any type onto USC vehicles.
-
12.Not offend other passengers through unacceptable personal hygiene.
-
13.For the health and safety of the driver and passengers, expelling bodily excrements, either voluntarily or involuntarily, is prohibited.
The Ukiah Senior Center transports passengers in accordance with these passenger conduct guidelines to ensure that:
-
The Ukiah Senior Center complies with all pertinent State and Federal regulations governing general public transportation.
-
The general public riders and USC employees experience safe, comfortable and reliable service.
It is the USC’s intent to require all passengers to abide by these passenger conduct guidelines. In all cases, our drivers maintain full discretion in the application and enforcement of these guidelines. Enforcement of these passengers conduct guidelines may include, but is not limited to:
-
Requesting a passenger follow all applicable guidelines
-
Removing a passenger from the vehicle
-
Temporarily suspending a passenger’s privileges*
-
Revoking a passenger’s privileges indefinitely*
*Offenders will be notified by letter, if possible, detailing the offence and the action or actions taken.
Appendix D en Español
Ukiah Senior Center Pautas de Conducta del Pasajero
El Senior Center Ukiah se dedica a mantener un ambiente agradable para todos nuestros pasajeros. Para garantizar la seguridad y comodidad de todos nuestros pasajeros, pedimos que todos los pilotos se rigen por las siguientes pautas de conducta de los pasajeros.
Los Pasajeros Deberán:
-
No eludir el pago de la tarifa correcta.
-
No abusar de cualquier transferencia, pase, boleto o ficha con la intención de evadir el pago de cualquier tarifa.
-
No jugar en el equipo de sonido, o en, cualquier instalación de USC o vehículo salvo que se utilicen los auriculares y el volumen no molesta a otros pasajeros o al conductor.
-
No fumar ni consumir bebidas alcohólicas.
-
No comer alimentos o tomar bebidas no alcohólicas en envases abiertos en los viajes de menos de una hora de duración.
-
No molestar deliberadamente a otros con un comportamiento bullicioso ni de rebeldía.
-
No llevar ningún potencial concentración nociva o cantidades de cualquier material tóxico o peligroso incluyendo líquido inflamable.
-
No bloquear la libre circulación de otra persona en cualquier centro de USC o vehículo.
-
No físicamente o verbalmente asalto o intimidar al conductor oa los pasajeros.
-
No robar la propiedad o la lengua de territorio del conductor o los pasajeros.
-
No llevar armas de cualquier tipo en los vehículos de la USC.
-
12.No ofender a otros pasajeros a través de la higiene personal inaceptable.
-
Para la salud y la seguridad del conductor y de los pasajeros, la expulsión de los excrementos corporales, ya sea voluntaria o involuntariamente, está prohibido.
El Senior Center Ukiah transporta pasajeros de acuerdo con estas pautas de conducta del pasajero asegurarse de que:
-
El Senior Center Ukiah cumple con todas las regulaciones estatales y federales pertinentes que rigen el transporte público en general.
-
Los jinetes del público en general y los empleados de la USC experimentan un servicio seguro, cómodo y fiable.
Es la intención de la USC para requerir a todos los pasajeros a cumplir con estas pautas de conducta de los pasajeros. En todos los casos, nuestros conductores a mantener plena discrecionalidad en la aplicación y cumplimiento de estas directrices. La aplicación de estas pasajeros realizar directrices pueden incluir, pero no se limita a:
-
Solicitud de un pasajero siga todas las directrices aplicables
-
Extracción de un pasajero del vehículo
-
La suspensión temporal de los privilegios de un pasajero *
-
La revocación de los privilegios de un pasajero de forma indefinida *
* Los infractores serán notificados por carta, si es posible, detallando la ofensa y la acción o acciones tomadas.
Appendix E: Transit Brochure
Download transit brochure [PDF]
Appendix F: List of Transit-Related Title VI Investigations, Complaints, and Lawsuits
Per FTA Circular 4702.1B, “all recipients are required to prepare and maintain a list of any of the following that allege discrimination on the basis of race, color, or national origin”:
-
Active investigations conducted by FTA and entities other than FTA
-
Lawsuits; and
-
Complaints naming the recipient
Thus far, the Ukiah Senior Center has not received Title VI Investigations, Complaints or Lawsuits. Below is the list that will be used for tracking these incidents:
Investigations, Lawsuits and Complaints
|
Date (Month, Day, Year) |
Summary (Include basis of complaint: race, color, or national origin) |
Status |
Action(s) Taken |
Investigations |
|
|
|
|
1. |
N/A |
|
|
|
2. |
N/A |
|
|
|
Lawsuits |
|
|
|
|
1. |
N/A |
|
|
|
2. |
N/A |
|
|
|
Complaints |
|
|
|
|
1. |
N/A |
|
|
|
2. |
N/A |
|
|
|
Appendix G: Public Participation Plan
In an effort to reach out to as many potential clients as possible, the Ukiah Senior Center promotes itself in the following ways:
-
Their Facebook page
-
Their website (http://www.ukiahseniorcenter.org/)
-
The phone book
-
Word of mouth
-
Their monthly newsletter
-
Placement of brochures in places such as:
-
o.Nursing homes
-
o.Doctors’ offices
-
o.Hospitals
-
o.Social Services
-
o.Restaurants
-
-
Referrals from other agencies such as:
-
o.Nursing homes
-
o.Doctors’ offices
-
o.Hospitals
-
o.Social Services
-
The Ukiah Senior Center also distributes their monthly newsletter to a local Spanish newspaper to reach out to potential LEP clients.
Appendix H: Letter Acknowledging Receipt of Title VI Complaint
Today’s Date
Ms. Jane Doe
1234 Main St.
Ukiah, CA 95482
Dear Ms. Doe:
This letter is to acknowledge receipt of your complaint against the Ukiah Senior Center alleging __________________________________________________________________________.
An investigation will begin shortly. If you have additional information you wish to convey or questions concerning this matter, please feel free to contact this office by telephoning (707) 462-4343, or write to:
Ukiah Senior Center
Attn: Title VI Coordinator
499 Leslie Street
Ukiah, CA 95482
Sincerely,
Ukiah Senior Center Title VI Coordinator
Appendix I: (Notifying Complainant that Complaint Is Substantiated)
Today’s Date
Ms. Jane Doe
1234 Main St.
Ukiah, CA 95482
Dear Ms. Doe:
The matter referenced in your letter of ______________ (date) against the Ukiah Senior Center alleging a Title VI violation has been investigated.
(An/Several) apparent violation(s) of Title VI of the Civil Rights Act of 1964, including those mentioned in your letter (was/were) identified. Efforts are underway to correct these deficiencies.
Thank you for calling this important matter to our attention. You were extremely helpful during our review of this matter. (If a hearing is requested, the following sentence may be appropriate.) You may be hearing from this office, or from Federal authorities, if your services should be needed during the administrative hearing process.
Sincerely,
Ukiah Senior Center Title VI Coordinator
Appendix J: Closure Letter (Notifying Complainant that the Complaint Is Not Substantiated)
Today’s Date
Ms. Jane Doe
1234 Main St.
Ukiah, CA 95482
Dear Ms. Doe:
The matter referenced in your complaint of ______________ (date) against the Ukiah Senior Center alleging _______________________________ has been investigated.
The results of the investigation did not indicate that the provisions of Title VI of the Civil Rights Act of 1964, have in fact been violated. As you know, Title VI prohibits discrimination based on race, color, or national origin in any program receiving Federal financial assistance.
The Ukiah Senior Center has analyzed the materials and facts pertaining to your case for evidence of the Ukiah Senior Center’s failure to comply with any of the civil rights laws. There was no evidence found that any of these laws have been violated.
I therefore advise you that your complaint has not been substantiated, and that I am closing this matter in our files.
You have the right to appeal this decision within thirty calendar days of receipt of this final written decision from the Ukiah Senior Center.
Thank you for taking the time to contact us. If I can be of assistance to you in the future, do not hesitate to contact me.
Sincerely,
Ukiah Senior Center Title VI Coordinator
Appendix K: Caltrans Public Participation Survey
Downloads:
English Survey: Public Survey [PDF]
Spanish Survey: Encuesta Pública [PDF]
Appendix L: 2008-2012 American Community Survey 5-Year Estimates
2008-2012 American Community Survey 5-Year Estimates |
||||
Language Spoken at Home |
Ukiah CCD |
Calpella CDP |
Redwood Valley CDP |
Total |
Total: |
25,754 |
526 |
1,746 |
28,026 |
5 to 17 Years |
4,996 |
134 |
315 |
5,445 |
English only: |
3,152 |
81 |
315 |
3,548 |
Spanish |
1,728 |
44 |
0 |
1,772 |
Speak English less than “well” |
169 |
0 |
0 |
169 |
Other Indo-European languages: |
86 |
0 |
0 |
86 |
Speak English less than "well" |
0 |
0 |
0 |
0 |
Asian and Pacific Island languages: |
24 |
9 |
0 |
33 |
Speak English less than "well" |
0 |
0 |
0 |
0 |
Other languages: |
6 |
0 |
0 |
6 |
Speak English less than “well" |
0 |
0 |
0 |
0 |
18 to 64 Years |
17,006 |
368 |
1,212 |
18,586 |
English only: |
12,756 |
250 |
976 |
13,982 |
Spanish |
3,543 |
78 |
217 |
3,838 |
Speak English less than “well” |
1,180 |
69 |
0 |
1,249 |
Other Indo-European languages: |
292 |
30 |
19 |
341 |
Speak English less than "well" |
12 |
0 |
0 |
12 |
Asian and Pacific Island languages: |
374 |
10 |
0 |
384 |
Speak English less than "well" |
142 |
3 |
0 |
145 |
Other languages: |
41 |
0 |
0 |
41 |
Speak English less than “well" |
0 |
0 |
0 |
0 |
65 Years and over |
3,752 |
24 |
219 |
3,995 |
English only: |
3,244 |
24 |
198 |
3,466 |
Spanish |
260 |
0 |
21 |
281 |
Speak English less than “well” |
177 |
0 |
0 |
177 |
Other Indo-European languages: |
184 |
0 |
0 |
184 |
Speak English less than "well" |
14 |
0 |
0 |
14 |
Asian and Pacific Island languages: |
33 |
0 |
0 |
33 |
Speak English less than "well" |
0 |
0 |
0 |
0 |
Other languages: |
31 |
0 |
0 |
31 |
Speak English less than “well" |
0 |
0 |
0 |
0 |
Sources:
“2008-2012 American Community Survey 5-Year Estimates: Age by Language Spoken at Home by Ability to Speak English for the Population 5 Years and Over” for Ukiah CCD, Calpella CDP, and Redwood Valley CDP
Appendix M: 2008-2012 American Community Survey 5-year Estimates: Language Spoken at Home By Ability to Speak English for the Population 5 Years and Over
|
|
Ukiah CCD |
Calpella CDP |
Redwood Valley CDP |
Combined Populations |
% of Population |
|
Total: |
25,754 |
526 |
1,746 |
28,026 |
100.0% |
||
Speak only English |
19,152 |
355 |
1,489 |
20,996 |
74.9% |
||
Spanish or Spanish Creole: |
5,531 |
122 |
238 |
5,891 |
21.0% |
||
Speak English "very well" |
2,846 |
9 |
158 |
3,013 |
10.8% |
||
Speak English less than "very well" |
2,685 |
113 |
80 |
2,878 |
10.3% |
||
French (incl. Patois, Cajun): |
78 |
30 |
0 |
108 |
0.4% |
||
Speak English "very well" |
71 |
30 |
0 |
101 |
0.4% |
||
Speak English less than "very well" |
7 |
0 |
0 |
7 |
0.0% |
||
French Creole: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Italian: |
57 |
0 |
0 |
57 |
0.2% |
||
Speak English "very well" |
57 |
0 |
0 |
57 |
0.2% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Portuguese or Portuguese Creole: |
87 |
0 |
0 |
87 |
0.3% |
||
Speak English "very well" |
61 |
0 |
0 |
61 |
0.2% |
||
Speak English less than "very well" |
26 |
0 |
0 |
26 |
0.1% |
||
German: |
182 |
0 |
19 |
201 |
0.7% |
||
Speak English "very well" |
150 |
0 |
19 |
169 |
0.6% |
||
Speak English less than "very well" |
32 |
0 |
0 |
32 |
0.1% |
||
Yiddish: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Other West Germanic languages: |
11 |
0 |
0 |
11 |
0.0% |
||
Speak English "very well" |
11 |
0 |
0 |
11 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Scandinavian languages: |
27 |
0 |
0 |
27 |
0.1% |
||
Speak English "very well" |
27 |
0 |
0 |
27 |
0.1% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Greek: |
15 |
0 |
0 |
15 |
0.1% |
||
Speak English "very well" |
15 |
0 |
0 |
15 |
0.1% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Russian: |
16 |
0 |
0 |
16 |
0.1% |
||
Speak English "very well" |
16 |
0 |
0 |
16 |
0.1% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Polish: |
12 |
0 |
0 |
12 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
12 |
0 |
0 |
12 |
0.0% |
||
Serbo-Croatian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Other Slavic languages: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Armenian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Persian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Gujarati: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Hindi: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Urdu: |
37 |
0 |
0 |
37 |
0.1% |
||
Speak English "very well" |
25 |
0 |
0 |
25 |
0.1% |
||
Speak English less than "very well" |
12 |
0 |
0 |
12 |
0.0% |
||
Other Indic languages: |
40 |
0 |
0 |
40 |
0.1% |
||
Speak English "very well" |
24 |
0 |
0 |
24 |
0.1% |
||
Speak English less than "very well" |
16 |
0 |
0 |
16 |
0.1% |
||
Other Indo-European languages: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Chinese: |
183 |
0 |
0 |
183 |
0.7% |
||
Speak English "very well" |
78 |
0 |
0 |
78 |
0.3% |
||
Speak English less than "very well" |
105 |
0 |
0 |
105 |
0.4% |
||
Japanese: |
14 |
0 |
0 |
14 |
0.0% |
||
Speak English "very well" |
14 |
0 |
0 |
14 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Korean: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Mon-Khmer, Cambodian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Hmong: |
0 |
19 |
0 |
19 |
0.1% |
||
Speak English "very well" |
0 |
16 |
0 |
16 |
0.1% |
||
Speak English less than "very well" |
0 |
3 |
0 |
3 |
0.0% |
||
Thai: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Laotian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Vietnamese: |
106 |
0 |
0 |
106 |
0.4% |
||
Speak English "very well" |
30 |
0 |
0 |
30 |
0.1% |
||
Speak English less than "very well" |
76 |
0 |
0 |
76 |
0.3% |
||
Other Asian languages: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Tagalog: |
128 |
0 |
0 |
128 |
0.5% |
||
Speak English "very well" |
72 |
0 |
0 |
72 |
0.3% |
||
Speak English less than "very well" |
56 |
0 |
0 |
56 |
0.2% |
||
Other Pacific Island languages: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Navajo: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Other Native North American languages: |
28 |
0 |
0 |
28 |
0.1% |
||
Speak English "very well" |
28 |
0 |
0 |
28 |
0.1% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Hungarian: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Arabic: |
25 |
0 |
0 |
25 |
0.1% |
||
Speak English "very well" |
21 |
0 |
0 |
21 |
0.1% |
||
Speak English less than "very well" |
4 |
0 |
0 |
4 |
0.0% |
||
Hebrew: |
12 |
0 |
0 |
12 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
12 |
0 |
0 |
12 |
0.0% |
||
African languages: |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
||
Other and unspecified languages: |
13 |
0 |
0 |
13 |
0.0% |
||
Speak English "very well" |
13 |
0 |
0 |
13 |
0.0% |
||
Speak English less than "very well" |
0 |
0 |
0 |
0 |
0.0% |
Source:
“2008-2012 American Community Survey 5-Year Estimates: Language Spoken at Home By Ability to Speak English for the Population 5 Years and Over” for Ukiah CCD, Calpella CDP, and Redwood Valley CDP
1 Census County Division (CCD) – A subdivision of a county or equivalent entity that is a relatively permanent statistical area established cooperatively by the Census Bureau and state, tribal, and local government authorities. Used for presenting census and survey data in those states that do not have well-defined and stable minor civil divisions.
2 Census Designated Place (CDP) – Statistical counterpart of incorporated places, delineated to provide data for settled concentrations of population identifiable by name but not legally incorporated under the laws of the state in which they are located. CDPs are delineated cooperatively by state and local officials and the Census Bureau, following Census Bureau guidelines.
3 All U.S. civilians not residing in institutional group quarters facilities such as correctional institutions, juvenile facilities, skilled nursing facilities, and other long-term care living arrangements.
« Previous: Employment Information